2025-07-02 13:04 watchdoq
A patient admitted to Sunrise Hospital, Kakkanad, in April 2025 for a minor surgery shared a mixed experience, with both positive and negative aspects: 🔹 Positive Aspects: The patient praised the staff nurses (Aswathi, Ciya, Aditya) and doctors (Dr. Manju, Dr. Delsa) for regular inquiries and confidence-building care. The hospital was clean, and the facilities were modern. 🔹 Negative Aspects: Poor Communication: Some day-duty nurses were described as “lazy” and unresponsive, failing to provide timely updates on the patient’s condition. Lack of Empathy: A separate review noted poor behavior from security staff, which negatively affected the patient’s emotional well-being and compromised the care experience. Billing Issues: A few reviews mentioned billing transparency issues, with unexpected charges for minor services. The patient appreciated the medical care but felt the hospital’s non-medical staff and billing processes needed improvement, echoing the bureaucratic challenges in the original case.



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