Dr Lal PathLabs All my attempts to reach out have been futile. I have made 100 attempts to seek out information from your customer care executives and have given the ids multiple times. This is extremely frustrating. I have sent you a dm again. However, I have absolutely no hope from you. Your organisation cares zilch for patients. Shankha Banerjee

New Delhi, June 2025 — A patient has taken to public healthcare forums to voice serious concerns over the delayed COVID-19 test report delivery by one of India’s most well-known diagnostic chains, Dr. Lal PathLabs. According to the patient, both he and his wife underwent COVID-19 testing at 8 AM on the previous day. At the time of booking and sample collection, the lab assured them that test results would be delivered by end of day (EOD) — a commitment that was not honored. “We were clearly told that the reports would be out by the evening. It’s now over 24 hours, and there’s still no update,” the patient wrote. The delay has had serious consequences, as the couple is reportedly unable to seek further medical attention or consult a doctor without the report. Repeated attempts to contact Dr. Lal PathLabs' customer care have allegedly led nowhere. The complainant describes the support staff as "inept and rude" and claims that they have refused to provide a concrete timeline or any escalation path. “They keep shifting the deadline and giving vague answers. We’re stuck without a diagnosis, and the lack of accountability is extremely distressing,” the post continued. This incident has sparked renewed concern over accountability and reliability in private diagnostic services, especially for time-sensitive tests like COVID-19. The forum community has responded with empathy and echoed frustrations over similar delays experienced in the past. As of now, there has been no official response from Dr. Lal PathLabs regarding the specific complaint. Patients are reminded to verify report timelines at the time of booking and to demand a written or SMS confirmation, especially for urgent tests. Healthcare advocates also suggest that labs should maintain transparent escalation matrices for critical delays affecting patient care.